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Terms and Conditions

Design Thinkers Academy London website terms of use

Welcome to our website.

Privacy and Cookies policy

Your privacy is important to us. It is our policy to respect your privacy with any information we may collect via our website.

We have put together a privacy policy below so you can understand how DTA London collects, uses, maintains and discloses information collected from users of the website. This privacy policy applies to this site and all products and services offered by Design Thinkers Academy as detailed by Design Thinkers Group and its partner companies.

The key principles we follow are:

1. Transparency – so you know what information we hold and how we use it
2. Purpose – we only use data to help with your enquiry and enhance our service
3. Minimisation – we only collect the data we need to help you
4. Accuracy – we make every effort to ensure your data is correct and up to date
5. Storage Limitation – we don’t keep your information any longer than we need to
6. Integrity – we keep your data safe from unlawful and unauthorised use
7. Accountability – we regularly monitor that we fulfil the above

Our policy is as follows:

1. Personal information we collect
We may collect personal information that can identify you as an individual. This could be when you subscribe to the newsletter, fill in a form or through other services, features or resources we make available on our site. You may visit our site anonymously if you wish.
We will collect personal information from you only if you voluntarily submit the information to us. The information you give us may include your name, address and email address and other contact information to fulfil your request or order in the most efficient way. We do not store financial and credit card information. Credit and debit card payments are processed by WorldPay. For more information on Worldpay’s T&C’s, please visit:

2. Non-personal information we collect
By visiting you aren’t disclosing any personal data – you only disclose personal information by filling out one of our online forms. However, we may collect non-personal information about users whenever they interact with our site. Non-personal information may include the browser name, the type of computer and technical information about the way people connect to our site, such as the operating system and the internet service providers used – plus other similar information.

3. How we use collected information
DTA London may collect and use users’ information for the following purposes:
• To fulfil an enquiry or order.
• To improve our site, products and services.
• To send periodic emails. If you decide to opt in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails or update your preferences, we include easy instructions at the bottom of each email on how to unsubscribe. We will check routinely that we hold the correct information about you on our mailing list and still want to receive emails from us.

4. When and how we share collected information
We work with carefully selected service providers that carry out certain functions on our behalf to help fulfil your requests and orders. These include, for example, companies that help us with storing information or sending out emails to our contacts. We only share personal data that enable our service providers to provide their services. We may share non-personal information with our business partners in the Design Thinkers Group, subcontractors, DK&A or with search information providers.

5. How we protect collected information
We use computer safeguards such as firewalls and data encryption. The ‘s’ in https at the beginning of our web address stands for secure. It means all communications between your browser and the website are encrypted. We have access controls to our buildings and files to keep information safe. We only allow information access to employees who need it to carry out their jobs.

We have been assessed against the cyber essentials requirements dated June 2014. Cyber Essentials Certification indicates that our organisation has implemented a sensible baseline of requirements such as Internet facing infrastructure. Including firewalls, routers, end user devices and hosted systems located in the United Kingdom.

terms and conditions

6. Cookies
Our website uses cookies to enhance user experience. Cookies are small files stored on your computer’s hard drive that are used for record-keeping and to collect your personal information. We use the following types of cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website, if you turn these off you may lose some of the functionality of the site.
• Analytical/performance cookies. They allow us to recognise and count the number of users and to see how they move around our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We use Google Analytics to understand usage and store usage information. Google’s privacy policy is available here:
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests. We may also share this information with third parties for this purpose.

You may choose to refuse cookies, but if you do this the functionality of the website that depends on the cookies may no longer work.

5. Third-party websites
You may find content on our site that links to the sites and services of our partners or other third parties. We do not control the content or links on these sites and are not responsible for the practices of websites linked to or from our site. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website’s own terms and policies. You may not link the DTA London website to your own website without DTA London’s written consent.

Our terms and conditions for purchases

1. Agreement
The registration onto a DTA London course is entering into a binding contract between you and Design Thinkers Academy London (part of DK&A Ltd). By registering to attend a UK course, you are accepting these terms and conditions and agreeing to comply with them.

2. Refund and cancellation policy

Cancellation following a confirmed booking and up to 6 weeks before the start of the course:

  • 50% refund
    • or
  • 1 x transfer to another course taking place within 6 months for a 15% admin fee of the original price paid
    • or
  • 1 x name change for a £99 admin fee

Cancellation between 3-6 weeks before the start date of the course:

  • 0% refund
    • or
  • 1 x transfer to another course taking place within 6 months for a 15% admin fee of the original price paid
    • or
  • 1 x name change for a £99 admin fee

Cancellation less than 3 weeks before the start date of the course:

    • 0% refund and no transfer
      • or
    • 1 x name change for a £99 admin fee

*The above administration fees apply to one change to your booking, additional changes may incur extra charges.

3. Payment

  1. Normal payments
    Booking is confirmed upon receipt of full payment. Payment to secure a place on our courses can be made via WorldPay online or via BACS transfer. All Early Bird payments must be received by the advertised Early Bird deadline. Failure to meet the deadline will result in a re-issue of a new invoice, reverted to standard course rate.
  2. Last minute bookings
    If you wish to book at short notice, with less than 30 days before a course begins, we will require immediate payment to secure your place.
  3. Non-payment
    Failure to make payment by the last working day before the course will result in your place being cancelled.
  4. Corporate discounts
    We offer a sliding scale discount offer for up to 6 bookings from the same organisation on our Fundamental and Bootcamp courses and up to 4 delegates from each company on our Facilitation course.
  5. VAT information
    The UK standard rate of VAT applies to all our course fees when they are held in the UK. Under EU rules, the Design Thinkers Academy is classified as a training company not an educational body. UK course fees are deemed to be an ‘entrance to an event’ for which VAT applies at the current local rate of where the event is taking place.
  6. Credit facility clause
    We may be able to offer a credit facility to corporations that provide us with an authorised Purchase Order, however this is subject to a successful credit application.
    If you require more information, please contact

4. Cancellation by Design Thinkers Academy
DTA London reserves the right to cancel or change, without notice, any session or course offered on the programme. DTA London will endeavour to offer a place on the same course at a later date or a place on an alternative session or course. Where this is not possible or you don’t want to accept the alternatives offered, DTA London will offer a full refund. DTA London are not responsible for participants’ expenses such as travel, meals and accommodation if we have to cancel a session or course.

5. Force majeure
DK&A Ltd, also known as  Design Thinkers Academy London, are not liable for any inability or delay in executing this agreement during a period in which the inability or delay is caused by influences beyond reasonable control. This includes but is not limited to acts of God, war, pandemics, strikes, labour disputes, embargoes, government orders or any other force majeure events .

6. Additional terms & conditions
Photography and filming may take place during our courses. By attending, you agree that we have permission to use these photos and footage at our own discretion for marketing purposes. All materials and handouts provided by Design Thinkers Academy London during workshop sessions are free to use, however they are under copyright and are owned by Design Thinkers Academy. Alumni do not acquire ownership rights in an of these materials and agree not to reproduce, modify or distribute any of these materials received from or provided by Design Thinkers Academy London. Please contact us if you would like us to provide you with branded materials and tools for project use.

Other general

1. Keeping virus free
We make every effort to ensure that the website is free from viruses, however, Design Thinkers Academy London (DTA London) gives no warranties that it will always be virus-free. You are responsible for ensuring that you have installed adequate and up-to-date virus-checking software on your own devices.

2. Ownership
This website is owned and operated by Design Thinkers Academy London, a division of David Kester & Associates Limited, whose registered address is 13 Princeton Court, 53-55 Felsham Road, London SW15 1AZ, UK, and registered company number is 08874623.

3. Compliance
The website and its content are governed by English law. All parties are required to comply with UK legislation relating to websites and e-commerce. From 25 May 2018, we will comply with new laws on handling personal data within General Data Protection Regulation (GDPR). For reference see the Information Commissioners Office (ICO) and Alternative Dispute Resolution (ADR).

Contact us
Please get in touch if you have any questions or concerns.
If you would like to find out what data we hold on you then please address your query to Sophia, our Data Protection Officer.
+44 (0) 208 432 3222

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