Alumni Stories – Inspiring Change through Design ThinkingBen Crisp
“As a leader of change projects, I realised it was a powerful way to get people engaged in change and that spiked my curiosity. It led me to want to know more.”Read all
Is Design Thinking the new Total Quality Management (TQM)?
In this long read, Jeanne Liedtka makes the case that design thinking can do for innovation what TQM did for quality. This approach can drive transformative change, however, it is about more than feel good “hackathons” and requires hard graft.